·Fitness club visitor fee ¥4,200 ⇒ ¥1,100 (tax included) Special rate for overnight guests ※Please purchase your complimentary tickets at the hotel front desk. *Please bring your own clothing, shoes, towels, etc. *Available only to Japanese people over the age of 18.However, if you are 15 years old or older, you can use it with a guardian.
Opening Hours:10:00 to 23:00(Last admission 22:00) ※Sunday only 10:00 to 18:00(Last admission 17:00) Regular holiday :Thursday
At J Hotel Co, we aim to improve customer satisfaction and become a company that is loved by the local community. We believe that creating a workplace environment where our employees are healthy both physically and mentally and can work with peace of mind will lead to providing our customers with services that satisfy them more, and we aim to build better relationships with our customers. ~Definition of Customer Harassment~ The Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment" states that the target is "complaints and behavior from customers, etc., when, in light of the validity of the demands of the complaints and behavior, the means and manner of realizing the demands are inappropriate according to social standards, but the means and manner of realizing the demands harm the working environment of employees." ~Examples of targeted acts~ This is in accordance with the Corporate Manual for Countermeasures against Customer Harassment published by the Ministry of Health, Labor and Welfare. This includes, but is not limited to, the following acts: 1. Examples of cases where the content of a customer's request is inappropriate (1) When no defects or negligence are found in our products or services. (2) If the content of the request is unrelated to the content of our products or services. 2. Examples of means and methods for realizing requests that are inappropriate according to social standards (1) Requests that are likely to be deemed inappropriate regardless of their validity Physical attacks(Assault/injury) ② Mental attacks(Threats, slander, libel, insults, and abusive language) 3. Intimidating behavior ④Demanding dogeza 5. Continuous (repeated) persistent (persistent) behavior ⑥ Restrictive behavior(Refusing to leave/staying) ⑦Discriminatory speech and behavior 8. Sexual remarks and behavior 9. Attacks and demands against individual employees (2) Requests that may be deemed inappropriate in light of the appropriateness of the content of the request ① Request for product exchange ② Demands for monetary compensation or unreasonable apologies 3. Any other nuisance by the customer Defamatory and libelous acts on social media or the internet
【Responding to Customer Harassment】 When behavior constitutes customer harassment, we seek to build a relationship through rational discussion.However, if we believe that your behavior is malicious or if we are unable to negotiate with you, we may refuse to provide or use the facilities, including accommodation and meals. In addition, in the event of a dispute with a customer, we may seek the advice of Tokoname Police, our legal advisors, etc., and take appropriate action.
【Request to customers】 Most of our customers already comply with the above rules, and we will continue to work hard to build even better relationships with our customers. However, if any behavior that constitutes customer harassment is confirmed, we will respond in accordance with these guidelines.Thank you for your understanding.